Introducing Our New Digital Banking Platform
State Bank of Davis is excited to announce the upcoming launch of a new digital banking platform on November 4, 2024. This update will enhance your experience by providing a seamless transition between online and mobile banking with a consistent, user-friendly interface. You’ll also discover new tools designed to help you monitor and manage your finances more effectively.
As the launch date approaches, we will keep you updated with the latest information and ensure that your transition to the new platform is as smooth and straightforward as possible.
Our team is here to assist you with any questions you may have about the new platform. We look forward to bringing you an upgraded banking experience soon!
Sign into our new mobile app today!
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Click here to download our Digital Banking Upgrade Guide!
General Digital Banking Upgrade Questions
Commercial/Business Digital Banking Upgrade Questions
General Digital Banking Upgrade Questions
Question | Answer | What do I need to do on or before November 4? |
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Will I need to change my username? | No. You will not need to change your existing username. | Use your existing username to log in to the new system on November 4. Usernames are all lowercase. |
Will I need to change my password? | Yes. You will need to establish a new password upon your first login. | Follow the prompts to reset your password upon your first login. You may use the same password used in the old system; however, this would be a great opportunity to change your current password. Password Requirements:
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What time will the change occur? | Our current online banking system will be in view only mode starting at 4:00 p.m. on Friday, November 1. The new system will become available on Monday, November 4 at 9:00 a.m. | On Monday, November 4 at approximately 9:00 a.m., complete your first login on the web by visiting www.statebankofdavis.com and clicking ONLINE BANKING to establish your new password and explore the new system! |
| When I access State Bank of Davis' new digital banking service for the first time, does it have to be on the web or can I do it all through mobile? | Your first login on State Bank of Davis' new digital banking will need to be completed on the web. | On Monday, November 4, complete your first login on the web by visiting www.statebankofdavis.com and clicking ONLINE BANKING. Once you have completed the initial login process through our website, you can then access the mobile app. |
Will I need to download a new app? | Yes, a new app will need to be downloaded. | On Monday, November 4, download the new app from your device's app store by searching State Bank of Davis-Mobile. |
Do I need to reenter all my bill pay payees? | No, your bill pay payees will convert. | Confirm that your bill payment information is accurate. |
If I have a recurring bill payment, will I need to reestablish it? | No. Your recurring bill payments will convert. | Confirm that your bill payment information is accurate. |
If I have recurring internal account transfers, will I need to reestablish them? | Yes, internal transfer accounts will need to be reestablished in the new system. | Make note of your current internal transfer accounts and any recurring external transfers and set them up in the new system on November 4. |
Will I have to reestablish my external transfer accounts? | Yes, external transfer accounts will need to be reestablished in the new system. | Make note of your current external transfer accounts and any recurring external transfers and set them up in the new system on November 4. |
| Will I need to reestablish my debit card alerts? | Yes. Debit card alerts will be disabled on October 28 as we prepare for the new digital banking system. | Make note of your current debit card alert settings prior to October 28 and reestablish them in the new system on November 4. |
| Will I need to reestablish any account alerts (balance alerts, transaction alerts). | Yes. Account alerts will not move over to the new digital banking system. | Make note of your current account alert settings prior to November 1 and reestablish them in the new system on November 4. |
Do I need to make any changes to my QuickBooks or Quicken access due to this upgrade? | Yes. You will need to update your information within the QuickBooks and/or Quicken systems. | Review the appropriate guide below prior to November 1 to ensure a seamless transition. |
Do I need to re-enroll for eStatements? | No, you will not need to re-enroll for eStatements. | Nothing! |
| Do I have to re-enroll in mobile deposits in the app? | Yes, you will have to re-enroll your accounts into mobile deposit. | On Monday, November 4, download the new app from your device's app store by searching State Bank of Davis-Mobile. Within the app, request approval for mobile deposits. |
Will my account nicknames come over? | Yes, your account nicknames will convert. | Verify your nicknames in the new system. |
Should I make a copy of all my payment information (bill pay, transfers, ACH) just in case something happens to them? | All precautions are being taken to ensure a seamless transition to our new provider. If you feel more at ease taking this step, please do so. | Make copies of your information prior to November 1 at 4:00 p.m. |
How will I know if my device is too outdated for the app? | Please refer to the list of compatible devices provided below: Apple Devices: Android Devices: There is not a supported iPad app. You may use the iPhone app on your iPad, but know that the optimal user experience will be using the app on your phone. | Update your devices to the latest operating system before November 4. |
Can you give me a list of compatible browsers? | The browsers listed below are compatible with State Bank of Davis Digital Banking: Google Chrome 115 & newer | Update your devices to the latest operating system before November 4. |
Commercial/Business Digital Banking Upgrade Questions
Question | Answer | What do I need to do on or before November4? |
|---|---|---|
Will my ACH Payees automatically be added to the new system? | Yes, ACH payees and batches will be added to the new system | On November 4, verify your ACH information in the new system. |
What will happen to any already initiated ACH transactions? For example, if I schedule a payment for 11/5 on 10/31 through the old system, will the transaction still be completed? | Yes. Transactions scheduled and approved prior to November 1 at 4:00 p.m. will process as desired. | Schedule transactions with effective dates of November 4 or later well before November 1 at 4:00 p.m. |
Will I be able to set up recurring ACH Transactions? | Yes, our new digital banking will allow recurring ACH Transactions. | Set up your new recurring transactions on November 4. |
Will any transaction history be available after the change (bill pay, wires, ACH)? | Yes, transactional history will be included on the new system. | Review your history on the new system. |
Will Cash Management user rights need to be updated on the new system? | No. Cash Management user rights settings will convert to the new system. | Confirm your user permissions are accurate. |